Down Comforter
Q1: What fill power and material?
Our down comforters use 650+ fill power white duck/goose down with a cotton or microfiber shell. Hypoallergenic options available.
Q2: What weights or warmth levels?
Lightweight (summer), medium (all‑season), and heavy (winter). Check product page.
Q3: How to care for a down comforter?
Dry clean recommended. Alternatively, machine wash on gentle with mild detergent, tumble dry low with tennis balls to restore fluff. Do not bleach.
Latex Pillow
Q4: What types of latex?
Natural Talalay or Dunlop latex, or blended. Firmness: soft, medium, firm. Some are shredded for adjustable loft.
Q5: Are they hypoallergenic?
Yes – natural latex is resistant to dust mites and mold. CertiPUR‑US certified where indicated.
Q6: How to clean?
Spot clean only. Use a removable, washable pillow cover (included with most models). Do not machine wash the latex core.
Decorative Items
Q7: What types?
Vases, frames, sculptures, candle holders, and wall art. Materials: glass, ceramic, wood, metal, or resin.
Q8: Are they indoor or outdoor?
Most are for indoor use unless labeled “weather‑resistant.” Keep fragile pieces away from edges.
General
Q9: Shipping cost?
Free standard shipping on orders $50+. Under $50 – flat $6.99.
Q10: Processing time?
1‑2 business days (excluding weekends/holidays).
Q11: Tracking?
Yes – shipping confirmation includes tracking.
Q12: Cancel or change order?
Contact us immediately while “processing.” Once “preparing for shipment,” not possible.
Q13: Ship outside USA?
No – only US addresses (including Alaska, Hawaii; no territories or APO/FPO).
Q14: Damaged item?
Photos within 48 hours – we will replace or refund.